In April 2006, RC Communications published the white paper, “Best Practices in Billing Communications: Increasing Collections, Reducing Costs and Improving Communications through Enhanced Billing Services”.  The white paper offers an overview of best practices in paper and electronic billing and payment and the results that could be obtained by implementing them. Using the billing practices of leading financial services and utilities companies as a guide, the white paper demonstrates how to apply these state-of-the-art techniques in an organization to increase collections rates, reduce costs, and improve customer satisfaction.  Primary research findings reveal the attitudes and usage preferences of payers when these new paper and electronic billing approaches are implemented. Secondary research findings from some of today’s top billers provide the basis of recommendations utilizing the latest in electronic bill presentment and payment techniques.  

The white paper is the first of its kind to present a comprehensive study of paper and electronic billing and payment services for higher education institutions, and is a must-read for all administrators of higher education tuition management services.